FREQUENTLY ASKED QUESTIONS

Account Information Help

To create an account on crescentelectric.com, please visit the registration page. Registration is quick and easy! If you are a current business account customer, please enter your account number and billing zip code.

Your username is the email address you used to register your account. If you are still unable to log in, click “Forgot Password” and try to reset your password. Please contact us at 1-855-999-2372 or onlinesupport@cesco.com for further assistance if necessary.

The first person in your company to register is automatically set as the company’s admin. If the admin needs to be changed for your company, please email onlinesupport@cesco.com and tell us the user(s) you’d like selected as admin.

Yes, once an admin set up for the company, that admin can make other users admins as well.

Yes, you can search by customer part numbers if they have been uploaded to Crescent's ERP system. Simply enter the part number in the search bar. If you need to upload additional part numbers, please reach out to your account manager or email onlinesupport@cesco.com for assistance.

You may have all your employees use the same email and password or they can each have their own; it's up to you. We do not limit the number of email addresses associated with your account number. For security reasons, you may wish to have them register separately in the event an employee leaves or is let go. If you need to remove an individual from your account, your account admin can delete their account through Manage Users or you may contact onlinesupport@cesco.com for assistance.

General Questions

We'd love to hear from you! Please contact us at 1-855-999-2372 or onlinesupport@cesco.com.

To locate your local Crescent Electric Supply Company branch, or any of our other locations, please click here.

Yes, you can. If you're a business account customer, simply log in to your account and click the "Create a Quote" button on the Cart page. If you're not a business account customer, you can request a quote by filling out the form on our Contact Us page. Please allow 24-48 business hours for our online support team to get in touch with you.

Please allow 24-48 business hours for our team to contact you. If you still have not heard back, please contact us at 1-855-999-2372 or onlinesupport@cesco.com.

Ordering and Tracking

While most products are available to order online, there are a few that are too large or fragile to ship by regular shipping methods. These items will not be able to be added to your cart. If you are interested in purchasing these items, please contact your local branch or please contact your local branch or fill out the form on our Contact Us page.

The product may not be available for immediate ordering. Contact Us and we’ll check availability or help you explore alternatives. 

Shortly after you submit an order to crescentelectric.com, you will receive a confirmation email, which includes a confirmation number and order details. Tracking numbers will be displayed on the order detail page once the order has shipped.

As a business account customer, you can conveniently check the availability of products at your local branches and distribution centers (DC) when logged into your account. Our inventory updates in real-time while you're logged in, ensuring accurate information.

When a product is in stock at your selected branch or the DC, it will be marked as "In Stock" on the product listing page. For detailed inventory information across your accessible branches, simply click on "Check Availability" A dropdown will appear showing the available quantity in each branch.

Additionally, you can find inventory details directly on the product page for quick reference.

Once your order has been placed, you can make changes by calling customer service at 1-855-999-2372, or by contacting your local branch. We will do our very best to make changes to your order or detour your delivery.  We currently do not offer the ability to change orders online.

Shipping

Crescent Electric Supply has several distribution centers and locations across the United States. Orders are shipped so your order is fulfilled accurately and efficiently.  

If you are a business account customer, your order will be routed to the branch you have selected as your default Job Account / Branch preference. If needed, your branch will direct orders to the branch(es) that can best fulfill your order. 

When we have inventory in a branch that is close to your home or business, we can deliver your order using our Crescent Truck Delivery service. Often, this is the only shipment method available when an order includes hazardous or oversized items that cannot be shipped via UPS or FedEx. When you are placing an order, you may see the Crescent Truck Delivery shipment option on the Address & Payment page, if it is available.

Currently we only ship within the continental U.S., Hawaii, and Alaska.

All hazardous and oversized materials will be shipped using Crescent Truck Delivery. Please refer to our shipping policy for more information on Crescent Truck Delivery. If you are a current business account customer, you may pick up these items at your local branch.

Pick-up service is available to our Crescent Business Account Customers. If you’d like to become a business account customer, please click here to register online.

Returns

Information on the Crescent Electric Supply return policy can be found here.

Since Crescent Electric has multiple locations and distribution centers, in some instances your order may require more than one shipment. Please check your order history for all tracking numbers associated with your order. You can do this by clicking the link for order status in the order confirmation email.  

If your order status shows all items have been shipped and your order is still incomplete, please contact us at onlinesupport@cesco.com. Please include your confirmation number and a short description of the issue with your order.  

If you are a current business account customer and have an assigned Account Manager, it’s best to contact them or your local branch.

Please contact us at onlinesupport@cesco.com. Please include your confirmation number and a short description of the issue with your order.  

If you are a current business account customer and have an assigned Account Manager, it’s best to contact them.

If you need to return an item, please contact us at 1-855-999-2372 or onlinesupport@cesco.com. Our customer support will authorize your return and give you an address for returns.

Payment and Taxes

If you are a Crescent Electric business account customer, sign into your account. When you check out, you will not be charged sales tax if your tax-exempt certificate is on file.  

Non-Business Account Customers: If you are a tax-exempt customer ordering on our site, your order will include applicable sales tax. Immediately email onlinesupport@cesco.com and include a copy of your valid and up-to-date signed tax exemption form and your order confirmation number. We will credit the original payment method before the order ships whenever possible. If you order does ship before taxes can be removed, you will receive a refund for any taxes charged.  

Don’t have a business account? Please visit the registration page here if you haven't registered for an account already.

Crescent Electric is required to collect sales tax pursuant to each state’s nexus laws. 

At this time, we currently do not collect sales tax in the following states; however, the purchaser still may be required to pay use tax dependent on their local state’s laws: 

  • Hawaii
  • Louisiana
  • Maine
  • Massachusetts
  • Mississippi
  • Rhode Island
  • Vermont
  • West Virginia

The following states do not collect sales tax: 

  • Alaska (Kenai & Wasilla local taxes only)
  • Delaware
  • Montana
  • New Hampshire
  • Oregon

We currently accept American Express, Discover, MasterCard, and Visa. 

Crescent Electric Business Account customers place orders on their account.